Privacy policy
KSB Group LLC takes your privacy seriously. This privacy policy describes what personal information we collect and how we use it.
This Privacy Policy provides our policy and practice in connection with "personal information" or "personally identifiable information" may obtain from you when you communicate with us (KSB Group LLC) online or offline. The term "personal information" refers to the information connected to an individual person, such as name, physical address, date of birth, phone number, e-mail or another identifier that permits contacting of a specific person and other pieces of data that are maintained in personally identifiable form.
Please read the following to understand the types of information we may collect about our customers, the ways we may use and share that information and the measures we take to protect your privacy and personal information. Your use of this website constitutes your acceptance of this Privacy Policy and your consent to the practices described below. Please note that this Privacy Policy does not cover information that you submit on other websites, even if there is a link to such outside website on this website, there is a link from an outside website to this website, or we communicate with you on those other websites. The information you submit to any other website is governed by the privacy policies of those websites.
1. Information We Collect
2. How We Use the Information
3. How We Share the Information
4. How We Protect Your Information
5. Your Rights and Choices
6. Contacting Us
7. Changes to This Policy
8. Cookie Policy
1. Information We Collect
We may obtain personal information about you on our website or at offline events. You may choose to provide personal information when you create an account or make a purchase on our website, subscribe to our electronic newsletter, participate at our offline event or contact us for customer service. The types of information you may provide to us include the following:
• Name
• Date of birth and gender
• Username and password
• Contact information (e.g., postal address, mobile phone number, email address)
• Payment information (e.g., payment card number, expiration date, billing address)
• Content you may provide to us (e.g., photographs, reviews, comments and responses)
In addition, when you use our website, we may collect certain information about your activities on our website by automated means, such as cookies, IP addresses, browsing history and service history.
If you are under thirteen years of age, you may look at our website but may not provide personal information or make a purchase. We do not knowingly collect any personal information from children under the age of thirteen.
2. How We Use the Information
We may use the personal information that we collect to provide you with products, information, and services; to process payment and access your purchase history; contact you regarding your purchases; communicating with you for account management and promotional purposes; and other matters related to your purchases and activities on our website. We may also contract with third-party advertising agencies, including the companies not affiliated with us, to send you informa
tion and promotional materials about our products based on the personal information we collect from you. We may also use your personal information to conduct, assess and improve our business operation, including: performing data analytics about our products and customers, detecting and preventing fraud, maintaining business systems and records, administering our electronic newsletter circulation system, and remaining in compliance with applicable laws and policies. We may also use the information in other ways for which a specific notice will be provided to you at the time of collection.
3. How We Share the Information
We may share your personal information with our corporate affiliates, such as KSB Group LLC, and their subsidiaries and affiliates, for purposes of technical support and other business co-operations. We may share the information with third party service providers that perform services on our behalf according to our instructions, such as fulfilling orders, delivering packages, sending postal mails or e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activities, conducting customer surveys and providing customer service. We do not authorize these third party companies to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We may share your personal information with another company that buys some or all of our assets or shares, and that company may use and disclose personal information for purposes similar to what is described in this policy. We may also share and disclose your information with prospective business partners to evaluate a potential business transaction such as a merger or a joint venture.
In addition, we may share de-identified, aggregated information (i.e., the information that is not directly connected to your identity) about our customers with advertisers and marketing partners in order to gain insights about the market and improve our business performance. We may also contract with third party companies to collect information about your use of our website and other websites through technologies such as cookies, so that we may provide advertisements that are more relevant to your needs and interests based on your internet activity history. Those advertisements may appear either on our website, or on other websites.
We may disclose your personal information to law enforcement or other government authorities when required by law or when we believe such disclosure is necessary to prevent physical harm or financial loss or to assist an investigation of any illegal activity, suspected or actual.
We will always take steps to ensure that any of your information used by all third parties is properly protected in accordance with this policy and applicable laws. We will not otherwise share, sell or distribute any of the information you provide to us outside the scope described herein without your consent.
4. How We Protect Your Information
We take the appropriate and necessary technical and administrative measures to protect your personal information against any unlawful or unauthorized access, disclosure, misappropriation, alteration or loss. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our website. Any transmission of your personal information is at your own risk.
5. Your Rights and Choices
You have the following rights and choices in providing your information and choosing how we communicate with you:
• Updating or correcting your personal information: You can view and update the information you provide to us by logging into your online account and accessing "My Account" page
• Opting out: You may choose not to receive marketing materials by clicking on "unsubscribe" link at the bottom of any promotional e-mails you receive.
• Withdrawing consent and deleting your personal information: You may delete your information and withdraw your consent at any time by logging into your account and accessing "My Account" page on our website. You may do the same by contacting us.
6. Contacting Us
If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact us at the following:
KSB GROUP LLC
2723 NW 19th Street
Pompano Beach 33069
FLORIDA.
contact@mediterraneanfooddepot.com
Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.
If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by e-mail, telephone, or mail.
7. Changes to This Policy
We may revise this policy periodically and without prior notice to you. You should review our privacy policy periodically so that you remain up-to-date on our current practices and any changes to our policy. We will note the effective date of the latest version at the end of each policy.
Effective as of Feb 1, 2019.
8. COOKIE POLICY
What are Cookies?
When you use certain KSB Group LLC Services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. We may use third party cookies as well. For instance, we use Google Analytics to collect and process certain analytics data.
We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use KSB Group LLC Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. This information is gathered from all users, and may be connected with other information about you.
Shipping, Cancellation and Return Policy
We are available Monday - Friday 9:00 AM - 5:00 PM EST via email or the "Contact Us" page to answer any questions or concerns you may have about your order. We will get back to you within 5 business days.
Please allow 1-2 business days for processing of online orders. Any orders placed after 10 AM EST will be shipped the following business day. During Holiday times, please allow an extra business day for shipment to be made.
Due to the properties of our products, we cannot accept returned items.
