Refund policy
How to Return
If an item you ordered is defective or damaged, please return it for an exchange or merchandise credit. If you wish to return an item, please contact info@mediterraneanfooddepot.com. You will be provided with a return form that must be completed and an authorization number to fulfill your request. Use the original packaging, if possible. Please include the return form and item(s) to be returned and seal the package securely with tape. We recommend using protective packing materials to minimize damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records. KSB Group LLC is not responsible for return postage, the cost of insurance, or lost or undelivered items.
Send the package to the following address:
KSB GROUP LLC
2723 NW 19th Street
Pompano Beach 33069
FLORIDA.
Processing time for returns is usually 7-14 business days from the time the returned package is received.
For any questions, please contact contact@mediterraneanfooddepot.com
Business days are from Monday to Friday, excluding federal holidays within the United States.
CANCELLATION
Canceled orders will be subject to a cancellation fee of 15 % or $10, whichever is higher. Shipping fees are extra to the cancellation fee if the canceled order has already left the warehouse.
KSB Group LLC keeps the right to cancel the orders.